Refund policy

Introduction

  • GFH Direct operates in accordance with the Australian Consumer Law.
  • The website promotes and makes available office furniture items that typically pre-owned, used, and sourced from organisations undertaking office moves or refurbishments.
  • As such, you acknowledge that the available products are not in new condition (unless stated otherwise) and may have minor defects or signs of wear compared to the same product in new condition.
  • Our 'Home' range of items are 'factory seconds' and sourced directly from the manufacturer. These items are unused but will typically be unboxed or show minor signs of cosmetic imperfections.
  • We undertake care when describing the products and condition, and any known minor defects will be noted or photographed. You must consider all of the information on a product listing before purchasing.

Returning a Purchase

  • If you believe your delivered product is materially different from how the product was described on the website you must let us know by sending an email to support@greenfurniturehub.com.au or calling 1300 55 56 57 within 48 hours of receiving delivery. Any photos and description of the difference should be included in your email.
  • If the product is not materially different from how it was described on the website, GFH Direct will not issue a refund or exchange because you incorrectly estimated it would be fit for the purpose you intend, unless that intention has been communicated to us prior to the purchase.
  • Delivery must be received and signed-for by you or your representative in person unless otherwise agreed prior. On receipt and signing of the product delivery we may assume that you have accepted the purchase.
Change of Mind policy

Please choose carefully as we will not provide you with a refund or exchange simply because you changed your mind. However, at our discretion we may accept a return if:

  • You notify us within 48 hours of receiving your delivery that you wish to return the product
  • The product is returned in the same condition as described on the website.
  • You agree to pay the return delivery expenses as advised by us (in accordance with the amount charged by our logistics partner) in addition to a restocking and handling fee of up to 15% of the purchase price. 

Damaged or Faulty Products Refund Policy

  • In most instances, the products have been pre-owned and will no longer be covered by a manufactures warranty. However, some products may still be under warranty.
  • If the the product you receive at the time of delivery suffers a defect constituted as a major failure according to the Australian Consumer Law 2010 (ACL), you are entitled to choose between either a full refund or a replacement product. Any replacement products must be of the same type and value as the product purchased and available on our website. If a replacement product is not available, we will provide you with a full refund.
  • Refunds will be made by a refund to the credit used to purchase online.
  • If your Order arrives damaged, please contact us immediately at support@greenfurniturehub.com.au